Privacy Policy

TopNotch Adode, LLC DBA Sound Cove Labs
Effective Date: 3/24/2025

TopNotch Adode, LLC DBA Sound Cove Labs ("Company", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you engage with our services or communicate with us.

1. Information We Collect

We may collect the following personal and business information when you engage with our services:
Full name
Email address
Phone number
Business information
Billing information (handled securely via Stripe)

We do not collect data through cookies, tracking pixels, or other website-based tracking tools at this time.

2. How We Use Your Information

We use the information you provide for the following purposes:
Campaign setup and optimization
Ad account and CRM integrations
Performance tracking and internal reporting
Client billing and support communications
SMS and email communications (where permitted)

We do not sell, rent, or share your personal data, including phone numbers and SMS consent, with third parties for marketing purposes. We may share data only as necessary to deliver our services (e.g., Stripe, Meta Ads platform, or GoHighLevel CRM) or as required by law.

3. How We Store & Protect Data

All client data is securely stored in our CRM systems (e.g., GoHighLevel). We implement the following security protocols:
Password-protected systems
Two-factor authentication (2FA)
Restricted internal access to client data

Credit card and billing information is processed via Stripe and is never stored directly on our servers.

4. Data Retention

We retain client data for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law. You may request deletion of your data where applicable under relevant privacy laws.

5. Email & SMS Communications

By providing your phone number and submitting a form on our website or through our services, you expressly consent to receive SMS (text messages) and emails from TopNotch Adode, LLC DBA Sound Cove Labs, including:
Appointment confirmations and reminders
Service-related notifications
Account updates
Marketing and promotional messages (if applicable)

Message frequency may vary.
Message and data rates may apply.

You can opt out at any time:
Reply STOP to unsubscribe from SMS
Reply HELP for assistance
Use the unsubscribe link in emails

You may also contact us directly to be removed from communications.

Consent to receive SMS messages is not a condition of purchase.

6. User Rights

Depending on your location, you may have the following rights:
Access the personal information we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data
Opt out of marketing communications

To exercise any of these rights, contact us using the details below.

7. Legal Basis for Processing (EU Residents)

If you are located in the European Union, we process your personal data based on:
Your consent
Performance of a contract
Compliance with legal obligations
Legitimate business interests

8. Policy Updates

We reserve the right to update this Privacy Policy at any time. Updates will be posted with a revised effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

TopNotch Adode, LLC DBA Sound Cove Labs
Phone: +1 475-889-7474
Email: [email protected]

10. SMS Data Privacy & Non-Sharing Policy

TopNotch Adode, LLC DBA Sound Cove Labs respects your privacy regarding SMS communications.

We do not sell, rent, or share your phone number or SMS consent data with third parties for marketing purposes.

Your SMS opt-in data and consent will never be shared, sold, or disclosed to any third parties, except:
As required by law
To facilitate message delivery through trusted service providers (such as telecommunications carriers and messaging platforms)

These providers are only permitted to use your information to deliver messages on our behalf and are not allowed to use it for their own marketing purposes.

11. SMS Communication & Consent

By providing your phone number and opting in, you consent to receive SMS messages from TopNotch Adode, LLC DBA Sound Cove Labs related to your inquiry, services, and promotions. Message frequency may vary. Message and data rates may apply.

You can opt out at any time by replying STOP. For assistance, reply HELP.

We do not sell or share your phone number with third parties for marketing purposes.

11. SMS Communication & Consent

By providing your phone number and opting in, you consent to receive SMS messages from TopNotch Adode, LLC DBA Sound Cove Labs related to your inquiry, services, and promotions. Message frequency may vary. Message and data rates may apply.

You can opt out at any time by replying STOP. For assistance, reply HELP.

We do not sell or share your phone number with third parties for marketing purposes.